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Goal

What the work is for

The goal is an institution that can carry its own decision. A board, an owner, and the manager who runs the next week should be able to find the same account: what was chosen, who may act, and what evidence would show that the choice is failing.

That goal is met in the operating week, not in a closing presentation. The record the institution already keeps has to be the one people use. Authority has to sit with a person who can act when the advisor is not in the building. A control, a price, and a refusal have to mean the same thing on Tuesday that they meant in the meeting.

The goal is not a larger chart or a longer policy. It is a shorter path from the record to the decision, and from the decision to the work. The practice pursues that goal with institutions in Michigan, Illinois, and Ohio.

The city at the end of the day

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